Refund policy

At Assure Prints, we want you to be completely happy with your order. Because each print is personalised to your photo, we are unable to accept returns or offer refunds unless the item arrives damaged or faulty.

Damaged or faulty items: If your prints arrive damaged, please contact us within 14 days of delivery at assurefitltd@gmail.com with a photo of the damage. We will reprint and reship your order at no charge.

Incorrect orders: If we have made an error with your order, please contact us within 14 days and we will resolve it promptly.

We are unable to offer refunds or reprints where the issue is caused by low-resolution images supplied by the customer. Please ensure your photos are at least 1MB in size for best print quality.